MERS Specialist

CBC Mortgage Agency (CBCMA) focuses on personal and professional development as a core value, fostering a record of success and growth. Voted as one of the top 20 places to work in Utah and winner of Best Communication in the State of Utah, CBCMA offers a comfortable workplace that encourages networking and team socializing.

CBC Mortgage Agency is part of Cedar Band Corporation, a federally chartered tribal corporation wholly owned by the Cedar Band of Paiutes. With deep roots in a rich history, Cedar Band Corporation provides industry-leading services in military and government contracting, including construction management, technology, telecommunications, staffing solutions, mortgage services, convenience stores, and beverage distribution. Headquartered in Cedar City, Utah, with regional offices across the nation, the company employs over 100 professionals committed to delivering world-class service.

About the role

The MERS Specialist is responsible for maintaining accurate mortgage loan information within the Mortgage Electronic Registration Systems, Inc. (MERS®) platform and the company’s Loan Management System. This role involves performing MERS reconciliations, processing transfers and deactivations, updating subservicer and interim funder information, tracking assignments and affidavits, and resolving loan-level discrepancies.

Responsibilities

• Review and reconcile daily, monthly, and exception reports.
• Confirm Mortgage Identification Numbers (MINs) and research discrepancies.
• Process MERS transfers, including servicing and beneficial rights transfers.
• Complete subservicer and interim funder updates.
• Process MERS deactivations for paid-in-full, forgiven, foreclosed, and other applicable loans.
• Track bankruptcy and Proof of Claim activity in the Loan Management System as it relates to MERS and the ownership of the loan.
• Prepare, record, obtain, and file assignments from MERS as applicable.
• Request and track outstanding assignments, MIN affidavits, and other required documentation.
• Review reports and follow up with lenders, subservicers, and business partners to resolve outstanding items.
• Maintain accurate notes and records of all research, updates, and completed transactions.
• Follow company policies, department procedures, and applicable MERS requirements.
• Assist with audits, special projects, and other duties as assigned, including cross-training with the Servicing Team.
• Perform other tasks, duties, and responsibilities as assigned.

Requirements

• High school diploma or equivalent required.
• Previous MERS experience or document management experience preferred.
• Strong attention to detail, organization, and follow-up skills.
• Ability to research and resolve loan-level discrepancies.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and the ability to learn mortgage-related systems.
• Ability to manage confidential information and meet recurring deadlines.
• Commitment to quality and accuracy by completing work thoroughly, identifying potential issues, and proactively seeking clarification rather than making assumptions.

Skills

• Accuracy and attention to detail
• Organization and time management
• Problem-solving, communication, and teamwork
• Compliance awareness and accountability
• Initiative and willingness to ask questions
• Thoroughness and commitment to quality
• Critical thinking and sound judgment

Benefits

• Medical, dental, vision, and life insurance coverages
• Short- and long-term disability
• 401(k) retirement investment plan
• 11 paid holidays per year
• Paid time off (PTO)

Schedule

This is a full-time remote position. Hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility as determined by management and business needs. Although primarily remote, employees may occasionally be required to report to the office for meetings, training, or other work-related purposes.

Must be authorized to legally work within the United States of America.