Mercy Neighborhood Ministry

Responsibilities

• Responds, prioritizes and navigates all internal and external calls in a prompt courteous manner including patient information and transferring to patient rooms.
• Maintains pagers, coordinates language and sign language interpretation requests by callers.
• Utilizes paging system, two way radio and portable phones as needed.
• Contacts On Call Teams/Personnel and documents according to site specific protocol.
• Maintains monitoring and responding to alarms, i.e. Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5 and Emergency phone line notifications.
• Documents all shift occurrences and fulfills documentation requirements per site policies/protocol.
• Organizes and updates the hospital directory; tracks employee pager assignments; assists managers in ordering departmental language phones; orders all office supplies; attends hospital staff meetings as needed.
• Calls for "On Call Teams" and documents calls including name and time of call, tracks and follows outcome of each request.
• Notifies appropriate personnel of response status.
• Maintains monitoring and responding to alarm, security systems.
• Connects all callers as appropriate.
• Dispatches all calls forwarded from the information desk during its non-staffed hours.
• Coordinates all language line requests; documenting calls including location and time of call.

Requirements

• A High School diploma or equivalent.
• Prior telecommunications, medical terminology, hospital medical office experience preferred.