Merchant Success Manager, Enterprise

About the role

The Merchant Success team at Loop exists to help merchants realize the full value of partnering with Loop. This includes onboarding and implementation, ongoing support, strategic guidance, and long-term growth.

Responsibilities

• Serve as a trusted advisor to enterprise merchants, helping them achieve their business goals while acting as the voice of Loop's brand, product, and customer philosophy.
• Advocate internally for the unique needs of APAC merchants, ensuring their feedback shapes Loop's product and customer experience.
• Build strong relationships with merchants, drive product adoption, identify opportunities for growth, and help create long-lasting partnerships that deliver meaningful business outcomes.

Requirements

• A deep understanding of e-commerce and merchant operations.
• Experience working with enterprise-level clients and a proven track record of driving business results.
• Exceptional communication skills and the ability to build strong relationships with both internal stakeholders and external merchants.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities effectively.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 5+ years of experience in a similar role, preferably within the e-commerce industry.
• Fluency in English and proficiency in Mandarin Chinese.

Skills

• Strategic thinking and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced, dynamic environment.
• Experience with Salesforce or similar CRM tools.

Benefits

• Competitive compensation package including base salary, performance-based bonuses, and equity options.
• Flexible work schedule with remote work options.
• Comprehensive health and wellness benefits.
• Professional development opportunities and training programs.
• Access to cutting-edge technology and resources.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Remote work mode with flexible hours to accommodate the needs of the role and the candidate.