Merchant Services Specialist I

About the role

The Merchant Services Specialist I develops new processing relationships for Merchant Services products with local businesses.

Responsibilities

• Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests.
• Prepares proposals and prepares and performs sales presentations and product training at client locations.
• Prepares client implementation documents, prepares and maintains client files.
• Performs follow up with Merchant Services referrals from bank employees.
• Tracks new account production and residual volume.
• Monitors portfolio reports (low volume, no activity, inventory record).
• Acts as liaison with branch staff qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Banking Center huddles).
• Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking ongoing activity.
• Performs periodic portfolio reviews to identify revenue opportunities.
• Participates in bank trainings as required specific to the merchant services department.
• Participates in job‑specific training and other various Bank training programs as necessary.
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy.
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations.
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML.

Requirements

• High school diploma.
• One month to twelve months of similar or related experience.
• Self‑starting individual.
• Ability to work a flexible work schedule Monday‑Saturday.