Merchant Services Business Manager - Vice President

Job Responsibilities

• Support day-to-day business management of the product portfolio, tracking priorities, deliverables, and timelines
• Manage product roadmaps to ensure alignment with business goals and delivery schedules
• Track execution of product initiatives, launches, and pilot programs, including risks and dependencies
• Drive accountability and follow-through across cross-functional stakeholders
• Manage leadership operating cadence, including meetings, reviews, and planning cycles
• Coordinate meeting inputs, agendas, decisions, and action tracking
• Partner with engineering and platform teams to support prioritization of product and technology initiatives
• Collaborate with finance and product teams on forecasting, budgeting, and financial tracking
• Monitor performance against plans, identifying risks, gaps, and opportunities
• Create business cases for new product initiatives, including scenario analysis
• Create executive-ready materials and presentations to support alignment and decision-making

Required Qualifications, Capabilities, And Skills

• 5 years of experience in business management, product operations, financial planning, or a related role
• Proven ability to manage multiple priorities and drive execution in a cross-functional environment
• Strong executive communication and storytelling skills with the ability to simplify complex topics
• Advanced PowerPoint and Excel skills
• Strong analytical and problem-solving capabilities
• Ability to influence stakeholders across functions and levels

Preferred Qualifications, Capabilities, And Skills

• Experience in payments, merchant services, or small and medium business segments
• Experience with financial forecasting and business case development
• Familiarity with data and reporting tools such as Tableau, Power BI, SQL, or similar tools