Merchandising Service Manager

Key Responsibilities

• Schedules Merchandising Service team and manages resources for efficient project execution.
• Guides MSAs around project priorities, scheduling, expectations, and needs.
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs.
• Coaches MSAs on performance and creates tailored development plans.
• Handles disciplinary actions and partners with HR business partners.
• Manages project, travel, display, fixture expenses and weekly payroll.
• Identifies and resolves project and/or store-level issues.
• Summarizes and communicates project information, updates, and feedback.
• Identifies opportunities to improve efficiency, merchandising, and displays.
• Lead team to merchandise live goods in garden centers.
• Collaborate with Field Project managers on large third party labor projects.

Customer Service

• Provides SMART customer service at all times.
• Locates, demonstrates, selects, carries, and/or loads merchandise.
• Listens to and responds to customer and employee questions.
• Demonstrates sincere appreciation to customers.
• Communicates information about stock, special order merchandise, feature benefits, application, and warranty information.
• Supports those that directly help customers.
• Executes daily price change execution, audit, and update price labels.

In-Stock

• Oversees merchandise stocking, fronting, and packing down according to planogram.
• Ensures accuracy of signage, reorder stickers, pricing, and product information.
• Ensures product displays, resets, and bay integrity efforts are completed according to Lowe's specifications.
• Collaborates with receiving departments to establish or revise staging processes.
• Leads efforts for buyback items and ensures they are pulled, prepped, and ready for shipping.
• Oversees proper processing of damaged products.

Clean and Safe Stores

• Detects common signs of shoplifting, theft, and other security risks and communicates them to management.
• Maintains cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment.
• Operates store equipment as needed.
• Maintains point-of-sale signage.

About the Role

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.