Merchandising Service Associate - Plant Service Lead

About the Role

This position focuses on executing Lowe’s customer service policies and merchandising standards in the Outside Garden department. While most duties do not involve direct customer interaction, you will engage with customers when opportunities arise to assist with their needs.

Responsibilities

• Provide SMART customer service by following Lowe’s customer service policies, procedures, and programs.
• Build relationships with vendors by directing and verifying merchandise resets according to Lowe’s specifications.
• Collaborate with the Merchandising Service team and Manager to communicate project priorities, schedules, and needs (e.g., materials, supplies, time).
• Engage with customers to understand their needs, assist in locating, demonstrating, selecting, carrying, and/or loading merchandise, and respond knowledgeably to questions.
• Demonstrate appreciation to customers and communicate product information, including stock, special orders, features, benefits, applications, and warranties.
• Merchandise plant racks onto tables by planogram, price, and color block.
• Identify and replace damaged or missing signage, displays, and collateral according to merchandising standards and planogram details.
• Update and validate wayfinding and product location signage, including digital maintenance of this information.
• Ensure cross-merchandise, side stacks, j-hooks, and gravity feed bins are placed appropriately to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain communication and partnership with Merchandising Service Managers (MSM) and red vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to the Outside Garden Supervisor and MSM.
• Adjust fixtures, rotate stock, and display products using power equipment (e.g., lifts, order pickers) per service expectations.
• Review, complete, and enter details for assigned service tasks, including time spent and photographs to confirm completion.
• Ensure all displays are safe, in working order, and repaired or replaced as needed.
• Repair or seal damaged packaging, including peg-hook items.
• Remove trash, move cardboard to the bailer, and dispose of plastic wrap and debris in the compactor.
• Replace light bulbs and report maintenance issues (e.g., lights out, painting).
• Detect and report signs of shoplifting, theft, or security risks to management and/or Asset Protection.
• Maintain cleanliness and organization of the Outside Garden and working areas per housekeeping standards (e.g., Zone Recovery).
• Ensure a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adhere to all safety requirements, including top stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
• Operate store equipment as needed (e.g., Zebra phone, computers, CCTV, key cutter, panel saw, paint mixer, flooring cutters, compactor baler).
• Perform other duties as assigned.

Requirements

• 6 months of live nursery experience or general merchandising experience.

Preferred Qualifications

• High school diploma or GED.
• 6 months of Lowe’s sales floor experience.
• 6 months of experience performing product merchandising tasks, including reading planograms and setting up/tearing down displays.
• 3 months of experience operating power equipment such as lifts or order pickers.

Pay

$15.50 - $16.75 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off based on role, tenure, and locality (vacation, holidays, sick, and volunteer time).
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge, work/life services, and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount and broad discount platform.
• Discretionary benefits, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards (based on eligibility).

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports communities through programs focused on creating safe, affordable housing, improving community spaces, developing skilled trade experts, and providing disaster relief.