Merchandising Service Associate - Plant Service Lead

Responsibilities

• Always provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs.
• Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
• Although most of the time will be spent in activities that do not involve direct customer interaction, engage with customers when the opportunity arises, including:
• Understanding customers’ needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listening and responding knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
• Demonstrating sincere appreciation to customers.
• Communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
• Identify damaged or missing signage, displays, collateral and order replacements in accordance with merchandising standards and planogram details.
• Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.