Merchandising Operations Lead_Retail

JOB PURPOSE

The Merchandising Operations Lead provides execution leadership across the SpinLife merchandising function. This role serves as the central hub for intake, prioritization, coordination, and delivery of all merchandising work—ensuring initiatives are properly scoped, sequenced, and executed in alignment with the strategy set by the Vice President of Merchandising and ownership direction from the Executive Director of Merchandising.

KEY RESPONSIBILITIES

• Own the end-to-end execution engine for SpinLife merchandising, ensuring all work flows efficiently from intake through final delivery.
• Manage day-to-day workflow across merchandising resources, ensuring clarity on priorities, ownership, and deadlines.
• Own the intake process from Sales to Merchandising, ensuring all requests are properly scoped, qualified, prioritized, and aligned with business goals.
• Lead execution planning and coordination for product launches, including cross-functional readiness, milestone tracking, and on-time delivery.
• Oversee execution of pricing updates, ensuring accuracy, consistency, and timely deployment across systems and the website.
• Partner with Inventory and Merchandising teams to coordinate execution around product availability, launch timing, and assortment changes.
• Establish and maintain clear timelines and prioritization across merchandising initiatives, balancing competing demands and surfacing trade-offs as needed.
• Drive cross-functional execution across Merchandising, Marketing, Sales, IT, Inventory, and Operations to ensure aligned, on-time delivery.
• Own communication flow between Sales, Marketing, and Merchandising—ensuring all teams are aligned on priorities, timing, and status of in-flight work.
• Continuously improve merchandising workflows, identifying process gaps and implementing scalable solutions that improve speed, quality, and consistency.
• Accountable for delivery KPIs, including speed of execution, on-time delivery, and quality of merchandising output.
• Partner with the Executive Director of Merchandising to ensure execution supports category strategy, website experience, and customer outcomes.
• Partner with Merchandising Associate(s) to ensure execution accuracy across product setup, content, pricing, and data integrity.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE

• 3–6+ years of relevant experience in merchandising operations, project/program management, or eCommerce execution.
• Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines.
• Demonstrated experience leading intake, prioritization, and workflow management processes.
• Strong cross-functional collaboration and communication skills.
• Analytical mindset with ability to identify process gaps and implement improvements.

PREFERRED QUALIFICATIONS, SKILLS, AND EXPERIENCE

• Bachelor's degree in Merchandising, Business, Marketing, or related field is preferred.
• Experience in eCommerce, retail, or durable medical equipment (DME).
• Experience supporting merchandising, product launches, or pricing execution.
• Familiarity with project management tools, workflow systems, and merchandising platforms.
• Experience driving process improvement initiatives in a fast-paced environment.

PHYSICAL WORK REQUIREMENTS

• Less than 15% travel may be required.
• Frequent use of hands, wrists, fingers associated with computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to lift/move up to 10 pounds.