Merchandising Lead

About the role

Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services.

Responsibilities

• Assist management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, training on processes and procedures, and providing direction on member‑service approaches to ensure complaints are resolved according to company guidelines.
• Support the Open Door Policy by participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Receive and stock supplies and merchandise from distribution centers and vendors, organize and maintain the sales floor using equipment, merchandising, and completing required paperwork and logs.
• Maintain facility safety by conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials, and reporting unsafe situations to management.
• Ensure sales‑floor and merchandise presentation compliance by handling claims and returns, zoning, stocking, arranging, and organizing merchandise, setting up and cleaning product displays, removing damaged goods, signing and pricing merchandise, identifying shrink, and securing fragile or high‑shrink items.
• Monitor food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed; manage merchandising, zoning, and cleaning across all departments.
• Oversee picking and staging of club pick‑up orders throughout the day, ensuring products are selected and staged according to company policy and procedures.
• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other partners; analyze information, monitor progress, and identify improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity; explain and model how to apply these in business processes, implement related action plans, and assist management with correcting ethical and compliance issues.
• Lead and participate in teams by sharing resources, information, and tools; determine customer needs and business priorities; coordinate and execute work assignments; provide advice, feedback, and support to ensure timelines and quality are achieved; and model adaptability to change.
• Respect the Individual by embracing differences, creating a workplace where associates feel seen, supported, and connected, and fostering opportunities for all associates to thrive.
• Work as a team, build strong trusting relationships, communicate with impact, energy, and positivity to motivate and influence.
• Strengthen the team by developing and mentoring others, recognizing contributions, and holding oneself and others accountable.
• Act with Integrity by maintaining the highest standards of ethics and compliance, modeling Walmart values, and supporting the company’s goal of becoming a regenerative organization.
• Serve customers and members by delivering results while putting the customer first, making decisions based on reliable information, balancing short‑ and long‑term priorities, and considering the impact of work on team objectives.
• Strive for Excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, embracing new technologies, and supporting others through change.

Minimum Qualifications

• Must be 18 years of age or older.
• 6 months retail experience and 6 months customer service experience.

Preferred Qualifications

• Experience leading a team, including hiring, evaluating, mentoring, developing, and managing the workload of others.

Benefits

• Medical, vision, and dental coverage.
• 401(k) plan, stock purchase program, and company‑paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave; PTO can be used for vacation, sick leave, holidays, or other purposes.
• Short‑term and long‑term disability insurance.
• Company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U – a company‑paid education benefit covering high‑school completion, bachelor’s degrees, English language learning, and short‑form certificates (tuition, books, and fees fully paid).
• Additional benefits are subject to change and may depend on job classification and length of employment; see One.Walmart for details.

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage for the job location. Additional compensation may be paid as premiums ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

Location: 1211 Crossing Meadows Dr, Onalaska, WI 54650‑8560, United States.