Merchandising Lead

Position Summary

Provides member service by acknowledging the member and identifying member needs, providing guidance and support regarding self‑service technology, assisting with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services.

Responsibilities

• Assist management with supervising associates in the assigned area by assigning duties, communicating goals and feedback, training on processes and procedures, and providing direction on member‑service approaches to ensure complaints are resolved according to company guidelines and policies.
• Support the Open Door Policy and participate in recruiting, hiring, scheduling, coaching, and evaluating associates.
• Receive and stock supplies and merchandise from distribution centers and vendors; organize and maintain the sales floor using equipment, merchandising techniques, and required paperwork, logs, and documentation.
• Maintain facility safety by conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials, and correcting or reporting unsafe situations.
• Ensure sales‑floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging, and organizing merchandise, setting up and cleaning product displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile or high‑shrink items.
• Monitor food and merchandise quality through product rotation, code dating, product recalls, and sanitation standards; manage merchandising area categories, stocking, zoning, and cleaning across all departments.
• Oversee the picking and staging of club pick‑up orders throughout the day, ensuring products are selected and staged according to company policy and procedures.
• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other partners; analyze information, monitor progress, and identify improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, ethics, and integrity; explain and model their application, implement related action plans, and assist management with ethical and compliance issues.
• Lead and participate in teams by sharing resources, determining customer needs and business priorities, coordinating work assignments, providing advice, feedback, and support, ensuring timelines and quality, and modeling adaptability to change.
• Respect the Individual: embrace differences in people, cultures, ideas, and experiences; create an inclusive workplace where associates feel seen, supported, and connected; build strong, trusting relationships; communicate with impact, energy, and positivity; develop and mentor others; recognize contributions.
• Act with Integrity: uphold the highest standards of integrity, ethics, and compliance; model Walmart values; hold self and others accountable; support Walmart’s goal of becoming a regenerative company.
• Serve Customers and Members: deliver results while putting the customer first; make decisions based on reliable information; balance short‑ and long‑term priorities; consider how work impacts the team’s ability to deliver on purpose.
• Strive for Excellence: display curiosity and a desire to learn; take calculated risks and demonstrate courage and resilience; drive continuous improvements; adopt new technologies and skills; support others through change.

Minimum Qualifications

• Must be 18 years of age or older.
• 6 months retail experience.
• 6 months customer service experience.

Preferred Qualifications

• Experience leading a team.
• Supervising experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Pay

• Hourly wage range: $23.00 to $31.00.
• Additional premiums may be paid in amounts ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

Benefits

• Health coverage: medical, vision, and dental.
• Financial benefits: 401(k), stock purchase plan, company‑paid life insurance.
• Paid time off (PTO) and/or paid personal time off (PPTO) for vacation, sick leave, holidays, parental leave, family care leave, bereavement, jury duty, and voting (amount varies by classification and tenure).
• Short‑term and long‑term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit: tuition, books, and fees fully paid for eligible full‑time and part‑time associates (programs range from high‑school completion to bachelor’s degrees, English language learning, and short‑form certificates).

Location

8150 University Ave NE, Fridley, MN 55432‑1864, United States of America