Merchandising Lead

About the role

Provides member service by acknowledging the member and identifying member needs, providing guidance and support regarding self‑service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting the company’s products and services.

Responsibilities

• Assist management with supervising associates: assign duties, communicate goals and feedback, train on processes, provide direction on member service approaches, and ensure complaints are resolved per company guidelines.
• Support the Open Door Policy and participate in recruiting, hiring, scheduling, coaching, and evaluating associates.
• Receive and stock supplies and merchandise, organize the sales floor, complete paperwork, logs, and documentation according to company policies.
• Maintain facility safety by conducting safety sweeps, following forklift and hazardous‑material procedures, and reporting unsafe situations.
• Maintain sales‑floor and merchandise presentation: handle claims and returns, zone, stock, arrange, clean displays, remove damaged goods, sign and price merchandise, identify shrink, and secure fragile/high‑shrink items.
• Monitor food and merchandise quality: ensure product rotation, code dating, recall compliance, sanitation standards, and proper merchandising, zoning, and cleaning of all departments.
• Oversee picking and staging of club pick‑up orders, ensuring products are selected and staged according to policy.
• Develop, communicate, and implement processes to meet business needs by collaborating with managers, coworkers, customers, and partners; analyze information; monitor results; and identify improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity; explain and demonstrate application, implement action plans, and assist management with ethical/compliance issues.
• Lead and participate in teams: share resources, determine customer needs, coordinate work assignments, provide advice and feedback, ensure timelines and quality, and model adaptability to change.
• Respect the Individual: embrace diversity, create a belonging culture, support associate development, build trusting relationships, communicate with impact, and recognize contributions.
• Act with Integrity: uphold highest standards of ethics, model Walmart values, hold self and others accountable, and support Walmart’s regenerative goals.
• Serve Customers and Members: deliver results with customer focus, make decisions based on reliable information, balance priorities, and consider impact on team and stakeholders.
• Strive for Excellence: display curiosity, take calculated risks, demonstrate courage and resilience, drive continuous improvement, adopt new technologies, and support others through change.

Minimum Qualifications

• Must be 18 years of age or older.
• 6 months retail experience.
• 6 months customer service experience.

Preferred Qualifications

• Experience leading a team.
• Supervisory experience including hiring, evaluating, mentoring, developing, and managing the workload of others.

Pay

• Hourly wage range: $21.00 to $29.00 (actual rate will meet or exceed applicable minimum wage).
• Additional premiums may be paid from $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed; multiple premiums may apply.

Benefits

• Competitive pay with performance‑based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company‑paid life insurance.
• Paid time off (PTO/PPTO) for vacation, sick leave, holidays, parental leave, family care leave, bereavement, jury duty, and voting; accrual depends on classification and tenure and meets or exceeds paid sick‑leave laws.
• Short‑term and long‑term disability coverage.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: company‑paid education benefit covering tuition, books, and fees for programs from high‑school completion to bachelor's degrees, including English language learning and certificates.

Location

9440 W Broad St, Richmond, VA 23294‑5330, United States of America.