Merchandising Help Desk Receptionist

About the role

The purpose of this classification is to operate Company switchboard; provide clerical support to the buying staff in the Merchandising Department; provide assistance to stores by researching special order requests; and provide general assistance to stores on about vendors and merchandise.

Essential Functions

• Greet visitors, answer incoming calls, relay messages to staff members, direct visitors/callers to appropriate personnel, provide information and assistance, fax information, data entry, typing and distributing letters, reports, memos, etc.
• Absorb stores with special orders by researching necessary information by contacting vendor for merchandise cost, fabric information, merchandise availability, etc.
• Communicate to stores general information such as vendor and merchandise information.
• Order merchandise parts; communicate to stores any needed information about replacement parts.
• Prepare weekly merchandising packages to be sent to stores.
• Process special order information requested by stores.
• Review weekly reports to follow up on special orders; contact vendor for shipping updates and relay information to store personnel.
• Communicate with MIS Department regarding telephone equipment problems.
• Complete, prepare, route a variety of forms, logs, requests, reports, correspondence, and other documents associated with daily responsibilities of this position; prepare and maintain files and records.
• Operate a computer terminal, printer, calculator, copy machine, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.

Additional Functions

• Substitutes for co-workers in temporary absence of same.

Requirements

• High School Diploma or GED; one year experience in general office or customer service; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Performance Aptitudes

• Data Utilization: Requires the ability to review, categorize, prioritize, and/or analyze data.
• Human Interaction: Requires the ability to act as a first-line supervisor, including instructing, reviewing work, maintaining standards, and coordinating activities.
• Equipment, Machinery, tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Verbal Aptitude: Requires the ability to utilize a wide variety of reference and/or descriptive data and information.
• Mental Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; the ability to interpret graphs.
• Functional Reasoning: Requires the ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form; the ability to apply principles of rational systems; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
• Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against measurable or verifiable criteria.

Additional Information

Farmers Furniture is an Equal Opportunity Employer. The Company is committed to maintaining an environment free of harassment and discrimination. ADA Compliance: Physical Ability, Sensory Requirements, Environmental Factors.