Merchandising Coordinator - Watch Shop

About the role

As a leader in the jewelry industry, our mission is to create exceptional customer experiences in a culture of integrity and respect. We promise high-quality merchandise and brands, and as a recipient of the Best Places to Work in Indiana, we strive to provide a dynamic environment in which employees can thrive and grow. The Merchandising Coordinator in the Watch Shop supports the organization by partnering with parts suppliers for inventory ordering and tracking, audits and quality control of parts received, and assists with ensuring each customer repair is processed timely, accurately, and efficiently from start to finish. Additionally, this role works closely with the Sales staff for order entry into our POS system, providing and processing estimates, and imaging of items during the in-take process. Various activities and tasks are performed in this role, and daily responsibilities may shift from time to time as requested by leadership. The ability to work with others cross-functionally is critical. Because of the high volume of expensive merchandise flowing through this department, the Merchandising Coordinator – Watch Shop must demonstrate a high degree of honesty and trustworthiness at all times.

Responsibilities

• Receive and Process Inventory: Quality check merchandise received against purchase orders. Process inventory receipts, and print and attach the necessary inventory tags. Receive trade-in items and returns, check quality to make sure the merchandise is up to company standards, and establish pricing from appropriate sources.
• Purchase Orders: Enter purchase orders into system, monitor status and report delays to Watch Shop Manager. Place orders according to schedules and at the direction of the Watchmakers.
• Vendor Communication: Request quotes from vendors and monitor vendor pricing to identify discrepancies. Correspond with vendors on overdue purchase orders. Work with vendors on repairs and returns.
• Repairs: Create, track and close repair jobs for the watch shop in the POS system. Takes pictures of merchandise coming into and out of the shop. Assists Watch Shop Manager and repair specialists with day-to-day needs to ensure jobs are processed timely. Works closely with Guest Services & our Greenwood location to process job transfers when needed.
• Physical Inventory Counts: Prepare, perform, and reconcile physical inventory counts, ensuring proper tracking and making recommendations for improved processes and efficiencies.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Prefer some jewelry/watch industry knowledge.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Some college or college degree preferred.

Skills

• Ability to work well in a team environment with a positive attitude and excellent customer service skills
• Attention to detail and strong accuracy
• Ability to gather information, interpret information, problem solve and make informed decisions
• Good organizational skills and ability to multi-task with a high level of efficiency
• Excellent time management and attention to deadlines
• Be service oriented and consistently meet and exceed expectations
• Be self-directed and motivated to accomplish departmental goals and objectives
• Communicate effectively - oral and written communication skills
• Ability to work well with both employees and outside contacts, such as vendors
• Proficient computer skills, with strong data entry abilities

Benefits

• Medical/Dental/Vision Insurance
• 401K
• Disability Insurance
• Health Saving Account w/wellness incentive
• Paid time off and holidays
• Merchandise discounts
• Life insurance

Schedule

Typical work hours are Monday through Friday 8:30am-5:30pm. Weekends and longer work hours will be expected during events, peak and holiday times.