Merchandising ASM

What You Will Do

• Anticipate customer flow and work demand, redirecting efforts and schedules to ensure proper coverage
• Plan for spikes in sales and ensure the store has the in-stock position to support demand
• Conduct safety walks, monitor use of store power equipment, and coach associates around safe work practices
• Lead a team of associates to deliver exceptional customer service in a clean, safe, well-stocked store
• Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing customer satisfaction
• Provide full leadership over the store when needed
• Collaborate with store leadership team, District Manager, and Area support staff to assess customer needs and develop methods for achieving service, sales, and operational objectives
• May be asked to rotate through Specialty and Operations assignments for cross-training and development

Schedule & Physical Requirements

• Generally scheduled for 48 hours; more hours may be required based on the needs of the business
• Requires morning, afternoon, and evening availability any day of the week
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance

Minimum Qualifications

• 2 years of experience leading associates in a retail environment
• 3 years of experience working in a fast-paced, cross-functional work environment
• 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
• Experience using Microsoft Office Suite
• Ability to obtain sales related licensure or registration as may be required by law

Preferred Qualifications

• Bachelor's degree in related field
• 5 years of experience leading service associates in a retail or consumer service industry
• 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
• Experience working in the home improvement retail sector
• Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing)
• Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment

Travel

This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.