Merchandiser Supervisor

About the role

The Retail Sales Services department supports, supervises, coaches, leads, motivates and trains full-time and part-time Merchandisers for Hawaii Coffee Company. The Mechandiser Supervisor directs, administers, and coordinates day-to-day activities to achieve company goals and ensure merchandising standards.

Responsibilities

• Establish and maintain customer rapport by providing outstanding customer service.
• Maintain and enforce departmental and company policies and procedures.
• Train and develop team with new and existing programs.
• Set performance goals and deadlines.
• Provide administrative assistance for department.
• Ensure employee understanding of organized workflow and duties.
• Share communications between team and management.
• Create and maintain reports to monitor department activities.
• Reassign routes as needed to ensure proper coverage to retail accounts.
• Ensure integrity of displays in all assigned account locations.
• Ensure shelf compliance in all assigned account locations.
• Conduct periodic route inspections to ensure standards of merchandising and schematic compliance.
• Correctly and promptly follow specified company procedures required for emergency responses and safety practices.
• Aid in hiring and training of Sales/Service Associates.
• Aid in annual evaluations of Sales/Service Associates.
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if necessary.
• Monitor team productivity.
• Maintain timekeeping and personnel records.
• Aid in resets at retail and military accounts.
• Maintain weekly department schedules for Part Time Merchandisers.
• Maintain monthly department schedules for Full Time Merchandisers.

Qualifications

• Minimum of 3 years Retail business, preferably in a management role.
• Highly organized and analytical.
• Strong oral and written skills.
• Valid Hawaii state driver's license, personal vehicle, and auto insurance required.
• Must be able to pass military background clearance for service to military accounts on military bases.
• Bachelor’s Degree in business preferred.
• High School diploma or equivalent required.
• Basic knowledge of Microsoft Office applications.
• Well-developed verbal and written English communication skills.

Skills & Abilities

• Communication, Written – Ability to communicate in writing clearly and concisely.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Organized – Being organized or following a systematic method of performing a task.
• Responsible – Ability to be held accountable or answerable for one’s conduct.
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
• Accountability – Ability to accept responsibility and account for his/her actions.
• Reliability – The trait of being dependable and trustworthy.
• Friendly – Ability to exhibit a cheerful demeanor toward others.
• Customer Oriented – Ability to take care of the customer’s needs while following company procedures.
• Mental Demands: Ability to work under stressful conditions; able to interact with others with courtesy and tact; able to manage and prioritize multiple projects in an organized and efficient manner; able to respond to crisis situations in a calm and effective manner; able to complete projects on schedule.
• Physical Demands: Frequently stand, walk, reach with hands and arms, talk or hear; push/pull up to 50 pounds; occasionally lift/carry up to 100 pounds.

Physical Demands

• Stand: Constantly
• Walk: Constantly
• Sit: Occasionally
• Manually Manipulate: Occasionally
• Reach Outward: Constantly
• Reach Above Shoulder: Constantly
• Climb: Occasionally
• Crawl: Not Applicable
• Squat or Kneel: Not Applicable
• Bend: Constantly
• Grasp: Occasionally
• Speak: Constantly
• Lift/Carry: 10 lbs or less: Constantly; 11-20 lbs: Frequently; 21-50 lbs: Frequently; 51-100 lbs: Not Applicable; Over 100 lbs: Not Applicable
• Push/Pull: 12 lbs or less: Constantly; 13-25 lbs: Frequently; 26-40 lbs: Occasionally; 41-100 lbs: Not Applicable

Work Environment

• Indoor and Outdoor: 50%
• Manufacture Office: Controlled Environment
• Moderate Noise: From Production Area (Coffee Roasting, Packaging, Storage)
• Operates Basic Warehouse Equipment: Hand Truck, Pallet Jack, 6-Wheeler Wagon, Utility Knife