Merchandiser - FT

About the role

The Sales Service Associate is responsible for growing volume and facilitating the order taking process, as well as implementing, executing, and monitoring merchandising standards for direct customers. This role also involves constant communications with management on in-store observations, monitoring and reporting competitive activity, and coordinating secondary brand displays.

Responsibilities

• Establish and maintain customer rapport by providing outstanding customer service.
• Attain monthly volume and revenue goals.
• Maintain product inventory to ensure adequate supply during promotional and non-promotional periods of all brands.
• Create, process and manage product orders to support customer demand.
• Receive and replenish product, ensuring shelf compliance with authorized schematics.
• Arrange and manage return and credit of expired and damaged products.
• Maintain proper rotation, clean and dusted areas on sales floor and back stock.
• Maintain all shelves and displays for assigned locations.
• Monitor weekly promotions.
• Coordinates and build secondary brand displays for promotional periods.
• Maintain correct shelf and display labels, sale signage and pricing discrepancies.
• Meet all deadlines for completed paperwork including expense reports, mileage reports and merchandising daily logs.
• Perform job duties in a safe manner.
• Follows and adhere to all company policies and procedures.
• Correctly and promptly follows specified company procedures required for the appropriate handling of all emergency responses and safety practices.
• Performs other related duties as assigned.

Requirements

• Absolutely necessary: Valid Hawaii state driver’s license, personal vehicle with current registration and insurance that complies with company requirements.
• Reasonably accommodated: Passing drug test and military background clearance for services to military accounts on military bases.
• Preferred: Experience and knowledge of marketing, merchandising and promotional techniques and materials.
• Required: High School diploma or equivalent.
• Required: Basic knowledge of Microsoft Office applications.
• Required: Smart phone, email address and access to computer.

Qualifications

• Communication, Written and Oral: Ability to communicate with others in writing and orally effectively, clearly and concisely.
• Organized: Ability to be organized or follow a systematic method of performing a task.
• Responsible: Ability to be held accountable or answerable for one’s conduct.
• Honesty / Integrity: Ability to be truthful and be seen as credible in the workplace.
• Accountability: Ability to accept responsibility and account for his/her actions.
• Reliability: Ability to be dependable and trustworthy.
• Friendly: Ability to exhibit a cheerful demeanor toward others.
• Customer Oriented: Ability to take care of the customer’s needs while following company procedures.

Skills & Abilities

• Experience: Experience and knowledge of marketing, merchandising and promotional techniques and materials is a plus but not required.
• Education: High School diploma or equivalent.
• Computer Skills: Basic knowledge of Microsoft Office applications.
• Integrated Retail Scanner, Bar Code Scanner, portable electronic Devices.
• Language: Well-developed verbal and written English communication skills.

Physical Demands

• Lift/Carry: C 10 lbs or less.
• Stand: C.
• Walk: C.
• Sit: C.
• Reach Outward: C.
• Reach Above Shoulder: C.
• Climb: F.
• Push/Pull: C.
• Crawl: N.
• Squat/Kneel: C.
• Bend: C.
• Grasp: C.

Work Environment

• Indoor and Outdoor: 40% of work is driving from one account to another.
• Office Conditions: Moderate noise from the production area where coffee is roasted, packaged and stored.
• Operates Basic Warehouse Equipment: Safely managing a hand truck, pallet jack, 6-wheeler wagon and a utility knife.