Merchandise Retail Associate

About the role

At TJ Maxx, part of the TJX Companies family, you will help deliver a highly satisfied customer experience while maintaining a clean and organized store environment. You will adhere to operational, merchandise, and loss‑prevention standards and may be cross‑trained to support multiple areas of the store.

Responsibilities

• Engage and interact with all customers, embodying customer‑experience principles and philosophy.
• Maintain a clean and organized store environment.
• Adhere to all operational, merchandise, and loss‑prevention standards.
• Cross‑train to work in multiple areas of the store to support business needs.
• Role‑model established customer‑experience practices with internal and external customers.
• Support and embody a positive store culture through honesty, integrity, and respect.
• Accurately ring customer purchases/returns and count change back to the customer according to established operating procedures.
• Promote credit and loyalty programs.
• Maintain and uphold merchandising philosophy; follow established merchandising procedures and standards.
• Accurately process and prepare merchandise for the sales floor following company procedures and standards.
• Initiate and participate in store recovery as needed throughout the day.
• Maintain all organizational, cleanliness, and recovery standards for the sales floor and assist with overall store cleanliness.
• Provide and accept recognition and constructive feedback.
• Adhere to all labor laws, policies, and procedures.
• Support and participate in store shrink‑reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capability to multi‑task.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Capability of lifting heavy objects with or without reasonable accommodation.
• Effective teamwork with peers and supervisors.
• Retail customer experience preferred.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement assistance
• 401(k) with associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union membership
• Referral bonuses
• Eligibility for 401(k) match (when service/hours requirements are met)
• Medical, dental, and vision coverage (when service/hours requirements are met)
• Health Savings Account (HSA) and Health Care Flexible Spending Account (FSA)
• Life insurance
• Short‑ and long‑term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

Pay

This position has a starting pay range of $13.75 to $14.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Location: TJ Maxx Store 1544, Chester, VA, USA (12850 Jefferson Davis Hwy).