Merchandise Processing Associate

About the role

The Merchandise Processing Associate position at Savers / Value Village involves creating an awesome experience for customers, donors, and other team members. This role supports the company's mission to champion reuse and inspire a future where secondhand is second nature.

Responsibilities

• Process donations and merchandise received from customers and donors
• Sort, clean, and prepare donated items for resale
• Handle returns and exchanges according to company policies
• Ensure all items meet quality standards for resale
• Communicate effectively with customers and donors to provide support and answer questions
• Participate in ongoing training and professional development opportunities

Requirements

• High school diploma or equivalent
• Ability to stand for extended periods
• Basic computer skills (Microsoft Office)
• Strong attention to detail and organizational skills
• Positive attitude and willingness to learn

Qualifications

• Experience in retail or customer service preferred
• Ability to lift up to 50 lbs
• Knowledge of basic accounting principles helpful

Skills

• Customer service skills
• Attention to detail
• Organizational skills
• Computer literacy (Microsoft Office)

Benefits

• Comprehensive healthcare plans
• Paid time off including sick leave and vacation
• Team member discounts on store merchandise
• Flexible spending accounts
• Employee Assistance Program (EAP)
• Retirement plan with company matching contributions

Pay

Starting pay ranges from $14.00 to $18.45 per hour, depending on job duties and position.

Schedule

Full-time positions typically offer a standard 40-hour workweek, while part-time roles vary based on availability and schedule needs.