Merchandise Operations Associate
About the Company
Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.
About the Role
Under the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department.
Responsibilities
- General Office
- Opening the store: safe, controller, registers, and distributing reports
- Maintaining daily functions, including but not limited to: morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
- Resolving customer issues, both internal and external (e.g., researching/payment of bills, tracking/processing customer packages)
- Jewelry Operations
- Follows Jewelry Standards and Shipping Guidelines
- Receive, verify, and properly book all jewelry in accordance with Company standards
- Effectively processes re-tickets, RTV's, Transfers, ASN Shipments, and price changes
- Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards
- Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
- Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
- Receive and verify all merchandise for trunk shows, assist in show set-up/take down, and recap results
- Prepare and submit all special order requests and Statements of Sale when requested
- Communicate with Corporate Merchants, Account Payable, Inventory Control, and vendors as needed
- Common Internal Audit readiness and adherence to Internal Audit standards, including monitoring vault/safe contents to remain up-to-date (audit ready)
- Assist managers and associates on the selling floor as necessary
- Process Fulfillment orders
- Ad hoc responsibilities as needed
Requirements
- Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise
- Strong computer skills (e.g., Google, MS Office) and adaptability to changing technology
- Ability to work well in a fast-paced, team-oriented environment that requires a high degree of multi-tasking with minimal supervision
- Ability to work a flexible schedule as per business needs and adhere to dependability standards
- Demonstrates attention to detail and keeps personal workspace organized
- Ability to apply store policies and procedures to aid in decision-making
- Strong verbal and written communication skills; handles telephone and face-to-face interactions effectively and professionally
- Maintains confidentiality when handling sensitive issues
Benefits
- Comprehensive benefits package for all eligible full-time employees (including medical, vision, and dental insurance)
- 401(k) retirement plan
- Basic life insurance and supplemental life insurance
- Disability insurance
- A variety of additional voluntary benefits (such as critical illness, hospital, and accident insurance)
- Opportunity to work in an innovative environment with career advancement opportunities across the largest multi-brand luxury retailer
- An amazing employee discount
Pay
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.
Salary Range: $19.61 - $24.51 per hour.