Merchandise Manager - Citizens Live at The Wylie

Job Summary

Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. The company promotes over 50,000 events annually for nearly 7,000 artists in 40+ countries, connecting 145 million fans through strategic music marketing programs. For more information, visit www.livenationentertainment.com.

About the role

The Merch Manager at Citizens Live at The Wylie will oversee the artist merchandise sales team, ensuring a positive guest experience and maximizing sales opportunities.

Responsibilities

• Execute business strategies for in-venue merchandising to support and maximize sales.
• Ensure all merchandise areas are safe, clean, and orderly.
• Maximize space usage of all merchandise areas.
• Manage all equipment and inventory for the merchandise department.
• Interview, select, train, supervise, counsel, and discipline merchandise staff.
• Organize and conduct pre-shift meetings and communicate pertinent information to employees.
• Schedule and direct merch staff in their work assignments.
• Regularly review and evaluate the department, and recommend and implement new operational policies and procedures.
• Maintain and increase standards of customer service excellence.
• Work closely with venue leadership team to ensure successful merchandise sales during all events.
• Show CARE by participating in the venue’s sustainability program.
• Handle payroll and tip input for merch staff.
• Other duties as assigned by management.

Requirements

• Minimum 2 years of retail/merchandise operations, preferably in a live entertainment environment.
• Computer skills including Microsoft Office Suite, POS, and inventory management systems.
• Leadership skills to keep store employees motivated and resolve conflicts.
• Ability to work under pressure in a fast-paced and multi-tasking environment.
• Strong verbal and written communication skills.
• Ability to organize and prioritize work to meet deadlines.
• Must be dependable and team-oriented.
• Must be willing to conduct oneself in accordance with Live Nation standards.
• Deep understanding of retail administration, store systems, and tools.
• Good analytical skills with budget, sales data, and expenses.
• Strong business management knowledge with sales responsibility.
• Must be able to lift up to 40 pounds using proper lifting techniques.

Qualifications

• Bachelor's degree preferred.
• Passion for customer service.
• Respect all employees and guests.

Skills

• Customer service skills.
• Leadership skills.
• Time management skills.
• Physical stamina and ability to lift up to 40 pounds.

Benefits

Details on benefits will be provided upon hire.

Pay

Details on pay will be provided upon hire.

Schedule

Details on schedule will be provided upon hire.