Merchandise Manager

Major Activities

• Aid Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs.
• Ensure compliance with applicable laws and requirements.
• Support the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.
• Provide MOD coverage, maintain floor leadership, service standards, and operational continuity.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Minimum Type of Experience Required

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation
• Ability to climb ladders or step stools to stock and retrieve products
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment
• Ability to work in a fast-paced environment with frequent customer interactions
• Work hours include nights, weekends, and early mornings

Other Duties As Assigned

Additional responsibilities as assigned by management.

Total Base Pay Range For This Position

$14.00 - $17.50

Work Hours

Variable, including nights, weekends, and early mornings.

Work Location

CLEV-MENTOR, OH

Company Information

The Michaels Companies Inc. is the leading destination for creating and celebrating in North America. They operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telerehabilitation services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Voluntary insurance options

Equal Opportunity Employer

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate, and be better together. Michaels is committed to the full inclusion of all qualified individuals.