Merchandise Manager

Major Activities

• Aid Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs.
• Ensure compliance with applicable laws and requirements.
• Execute Company policies and standards.
• Hold team accountable for store conditions and results.
• Manage and support truck processes.
• Lead teams to meet standards.
• Achieve and manage KPIs for your team.
• Manage and support planogram and AD set processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Maintain seasonal sets and feature space to visual merchandising standards.
• Assist with interviewing, on-boarding, coaching, observing, and training of new Team members.
• Support Talent Development activities.
• Participate in Performance Management activities of your team.
• Utilize leadership competencies for continued self-development.
• Interact with others in an accepting and respectful manner.
• Remain positive and respectful, even in difficult situations.
• Promote commitment to the organization's vision and values.
• Project a positive image and serve as a role model for others.
• Help customers shop and find what they are looking for.
• Deliver friendly customer service.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting taking care of our customers.
• All public areas are climate controlled.
• Some stock rooms may not be climate controlled.
• Some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Other Duties As Assigned

• Preferred: Retail merchandising and customer service experience.

Prefered Special Certifications or Technical Skills

• Retail merchandising and customer service experience preferred.

Benefits

At The Michaels Companies Inc., we offer robust benefits for both full-time and part-time Team Members, including:

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.
• And much more.

EEO Information

We are committed to the full inclusion of all qualified individuals. If you need a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

For more information about our Equal Opportunity Employment policy, please visit our website at www.michaels.com.