Merchandise Manager

About the role

The Merchandise Manager at The Michaels Companies in Crystal Lake, IL drives merchandising and operational execution, ensuring accurate pricing, timely promotional execution, and a customer-ready store environment.

Responsibilities

• Aid the Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs to comply with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding the team accountable for store conditions and results.
• Provide MOD coverage, maintaining floor leadership, service standards, and operational continuity.
• Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
• Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs.
• Execute and maintain SISO routines to drive in-stock levels, replenishment accuracy, and sales readiness.
• Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.
• Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.
• Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.
• Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.
• Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
• Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
• Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
• Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.
• Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction.
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Requirements

• 3+ years retail leadership experience.

Qualifications

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, stretch, lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
• Ability to climb ladders or step stools to stock and retrieve products.
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
• Ability to work in a fast-paced environment with frequent customer interactions.
• Work hours include nights, weekends, and early mornings.

Skills

• Strong organizational and planning skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and point-of-sale systems.

Benefits

Michaels offers a comprehensive benefits package, including:

• 401(k) with employer match.
• Employee Assistance Program.
• Medical, dental, and vision coverage.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.

All team members enjoy everyday perks such as employee discounts and access to partner discount programs.

Pay

Total Base Pay Range: $16.00 - $22.20

Schedule

Work hours include nights, weekends, and early mornings.

Contact Information

To learn more about Michaels and its benefits, visit www.michaels.com. For additional information regarding benefits, visit MIKBenefits.com.

EEO Information

Michaels is an Equal Opportunity Employer. For more information, please visit Equal Opportunity Employment.