Merchandise Manager

Major Activities

• Aid the Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs to comply with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding the team accountable for store conditions and results.
• Provide MOD coverage, maintaining floor leadership, service standards, and operational continuity.
• Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
• Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs.
• Execute and maintain SISO routines to drive in-stock levels, replenishment accuracy, and sales readiness.
• Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.
• Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.
• Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.
• Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.
• Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
• Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
• Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
• Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.
• Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction.
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Minimum Type of Experience Required

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation
• Ability to climb ladders or step stools to stock and retrieve products
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment
• Ability to work in a fast-paced environment with frequent customer interactions
• Work hours include nights, weekends and early mornings

Other Duties As Assigned

Additional responsibilities may include:

• Assist with special projects as needed
• Participate in cross-departmental initiatives
• Contribute to store improvement efforts

Qualifications

Qualifications include:

• Proven leadership skills in a retail environment
• Strong organizational and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and priorities effectively
• Experience with point-of-sale (POS) systems and inventory management software
• Knowledge of retail merchandising principles and best practices
• Ability to work independently and as part of a team

Skills

Skills required for this role include:

• Strong knowledge of retail merchandising and operational execution
• Effective planning and prioritization skills
• Excellent attention to detail and accuracy in pricing and inventory management
• Strong leadership and coaching abilities
• Ability to work in a fast-paced, dynamic environment

Benefits

The Michaels Companies, Inc. offers a comprehensive benefits package to support team members and their families. Benefits may vary based on position and eligibility. For details, visit the Michaels Benefits at a Glance page.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Hours are typically 8 AM to 8 PM, Monday through Saturday, with some Sunday hours. Shifts may vary.