Merchandise Manager

Major Activities

• Aid Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs to comply with applicable laws and requirements.
• Ensure execution of Company policies and standards.
• Hold team accountable for store conditions and results.
• Manage and support truck processes to meet standards.
• Achieve and manage team Key Performance Indicators (KPIs).
• Manage and support planogram (POG) and AD set processes.
• Manage and support shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Maintain seasonal sets and feature space to visual merchandising standards.
• Assist with interviewing, on-boarding, coaching, observing, and training of new Team members.
• Support Talent Development activities and participate in Performance Management activities of your team.
• Utilize leadership competencies for continued self-development.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others.
• Acknowledge customers, help locate product, and provide solutions.
• Assist with Omni-channel processes.
• Cross-trained in Custom Framing selling and production.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting taking care of our customers.
• All public areas are climate controlled.
• Some stock rooms may not be climate controlled.
• Some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Other Duties As Assigned

• Preferred special certifications or technical skills: Retail merchandising and customer service experience preferred.

Benefits

At The Michaels Companies Inc., we offer robust benefits for both full-time and part-time Team Members, including:

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.
• And much more.

About the Role

As a Lead and Support Inventory Management and Merchandising Standards and Maintenance, you will assist the Store Manager in ensuring compliance with applicable laws and requirements, executing Company policies and standards, and holding the team accountable for store conditions and results.