Merchandise Intern

Overview

The Merchandise Intern supports the retail operations of the Durham Bulls by assisting with inventory management, product merchandising, customer service, and game-day store operations. The intern will learn effective sales techniques that ensure fans receive high-quality shopping experience that reflect the team's brand and values throughout the stadium and e-commerce platforms.

Retail Operations

• Assist with the daily operations, including merchandising, stocking, inventory and management of seasonal staff.
• Process sales transactions accurately using point-of-sale (POS) systems.
• Deliver excellent customer service by greeting guests, answering questions, and providing product recommendations.

Merchandising & Inventory

• Maintain organized and visually appealing product displays according to merchandising standards.
• Stock shelves, restock items as needed during events, and ensure all merchandise is properly tagged and priced.
• Participate in receiving shipments, counting inventory, and updating inventory records.

Game-Day Support

• Support retail needs during home games, special events, and promotional activities on both game and non-game days throughout the year.
• Assist with crowd flow, line management, and maintaining a clean and safe retail environment.

Brand Representation

• Uphold the Durham Bulls' brand by maintaining a professional appearance and positive attitude.
• Communicate product and brand knowledge to enhance our fan experience.

Required Qualifications

• Strong communication and interpersonal skills.
• Positive attitude with the ability to work effectively in a collaborative team environment.
• Strong customer-service mindset; organized, motivated, detail-oriented, and able to multitask.
• Excellent verbal and written communication skills.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and all home events.
• Comfortable working in a fast-paced environment; adaptable to feedback, changing priorities, and tight deadlines.

Physical Demands

• Capability to stand for extended periods of time.
• Able to occasionally lift up to 50 pounds boxes.
• Perform physical tasks such as bending, stooping, pushing, and pulling.
• Close vision and ability to differentiate colors.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to remain focused and productive in noisy, crowded environments with multiple distractions.
• May require working outdoors in varying and unpredictable weather conditions, including heat, cold, rain, snow, and wind.

Pay

$13/hour

Duration

October 2026 – September 2027