Merchandise Department Supervisor

About the role

At TJ Maxx, part of the TJX Companies family, you will be responsible for executing receiving and merchandising standards while ensuring associates process efficiently and effectively as a team. The role emphasizes an excellent customer experience, clean and organized store environments, and a culture of honesty, integrity, and collaboration.

Responsibilities

• Execute receiving and merchandising standards while ensuring associates process efficiently and effectively as a team.
• Ensure an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
• Role‑model exceptional customer service and create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Orchestrate truck delivery, prioritizing the processing of merchandise onto the sales floor.
• Train and mentor associates on established merchandising and processing principles.
• Ensure merchandise is properly tagged, hung, secured, and coded.
• Communicate with the Coordinator on Duty to ensure efficient flow of goods to the sales floor.
• Ensure associates complete tasks and activities according to the store plan; prioritize as needed.
• Monitor productivity of the team and coach as necessary.
• Organize and rotate back‑stock for easy replenishment.
• Maintain and uphold merchandising philosophy and signage standards.
• Maintain all organizational, cleanliness, and recovery standards for the backroom area.
• Ensure compliance with recycling and, where applicable, hazardous waste programs.
• Communicate accurately and effectively with management and associates when setting and addressing priorities; provide progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with management on associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink‑reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Ability to work a flexible schedule, including nights and weekends.
• Superior communication and organizational skills with attention to detail.
• Capable of multi‑tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Ability to train others.
• Minimum 1 year retail experience and 6 months of leadership experience.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement assistance
• 401(k) associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match (for eligible employees)
• Medical, dental, and vision coverage (for eligible employees)
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short‑ and long‑term disability insurance
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

Pay

This position has a starting pay range of $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Schedule

Flexible schedule, including nights and weekends.