Merchandise Coordinator

About the role

Marks, part of the Propelis Group, is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft.

The Merchandise Coordinator supports Content Studio operations by managing merchandise throughout the content production lifecycle. This role is responsible for receiving and tracking merchandise, maintaining accurate inventory and location information within studio systems, coordinating merchandise needs with production teams, and ensuring products are available and prepared for scheduled photo and video production. The Merchandise Coordinator also supports merchandise and prop procurement, product preparation, and timely disposition of merchandise following production. This is an onsite role in Grand Rapids, MI.

Responsibilities

• Receiving and checking incoming merchandise into Creative Force and maintaining accurate inventory/location information as merchandise moves through the studio workflow
• Tracking expected merchandise and communicating with producers when items are late, missing, or otherwise not available for scheduled production
• Managing the merchandise lifecycle through production, including purging/disposition at the appropriate time
• Procuring and transferring merchandise and props from Meijer stores for photo and video shoots
• Supporting merchandise preparation as needed, particularly for softlines, which could include steaming, ironing, and getting products photo-ready
• Maintaining accurate merchandise and inventory records within Creative Force and related studio systems

Skills

• Personally organized: can accurately manage a large volume of email correspondence/requests, interaction with project documentation, a physical desk/space, without becoming overwhelmed.
• Able to manage multiple work tracks for various clients and location/statuses of associated merchandise.
• Can use past experiences and historical data to forecast busy times, anticipate studio needs, and see the forest thru the trees.
• Attention to detail, accurate and efficient data entry, planning skills.
• Creates a working environment that is energetic and optimistic, while willing to make it all work for the client.
• OK with changing lanes or lending a helping hand to ensure the work gets done.
• Can be in studio 5 days a week and can handle frequent interruptions and adapt to changes in workload and work schedules.