Merchandise Associate, SDG

San Diego Gulls aims to provide a great experience for employees and guests alike. Join the team and become part of an industry-leading sports and entertainment organization.

About the role

The Merchandise Associate position resides in a fast-paced sports/event-driven retail environment that strives to provide the highest customer service standards. Merchandise Associates utilize resources effectively to manage workload and provide quality services to customers, ensuring each customer receives outstanding service. This is a part-time, non-exempt position within the Merchandise/Marketing department.

Responsibilities

• Greet and acknowledge guests in a timely manner
• Maintain solid product knowledge and assist guests’ inquiries regarding merchandise
• Efficiently set up merchandise stands and displays before the game and dismantle and pack everything up after the event
• Assist customers with product selection, answer questions, and provide exceptional service to ensure a positive experience
• Operate the POS system, process transactions, and capture customer information
• Maintain a thorough understanding of policies and procedures to assist customers effectively
• Work closely with other team members to ensure a smooth setup, efficient operations during the game, and a seamless breakdown process
• Assist with inventory management and ensure all items are organized and properly displayed
• Perform other duties as assigned

Requirements

• Must be 18 years of age or older
• High School Diploma or Equivalent
• 0-1 year of experience
• This position is on-site

Skills

• Excellent communication skills, both written and verbal
• Experience using Shopify POS (a plus)
• Excellent customer service skills
• Problem-solving and solid organizational skills with the ability to handle multiple projects at one time
• Effective time management
• Capable of maintaining high levels of productivity and performance over extended periods
• Able to work a flexible schedule including nights, weekends, and holidays

Pay

The starting hourly rate for this position is $20.00 per hour.