Merchandise Associate

About the role

Marshalls at TJX Companies offers a vibrant team environment focused on growth, collaboration, and development across global Home Offices, Distribution Centers, and Retail Stores (TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, TK Maxx). As a Fortune 100 off-price retailer, you’ll have opportunities to learn, thrive, and make an impact.

Location: 6200 Duke St, Little River Tpk, Marshalls Store 0042, Alexandria, VA.

Responsibilities

• Deliver a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy.
• Maintain a clean and organized store environment.
• Adhere to all operational, merchandise, and loss prevention standards.
• May be cross‑trained to work in multiple store areas to support business needs.
• Role model established customer experience practices with internal and external customers.
• Support and embody a positive store culture through honesty, integrity, and respect.
• Accurately ring customer purchases/returns and count change back according to operating procedures.
• Promote credit and loyalty programs.
• Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
• Accurately process and prepare merchandise for the sales floor following company procedures.
• Initiate and participate in store recovery as needed throughout the day.
• Maintain organizational, cleanliness, and recovery standards for the sales floor and participate in store‑wide maintenance/cleanliness.
• Provide and accept recognition and constructive feedback.
• Adhere to all labor laws, policies, and procedures.
• Support and participate in store shrink reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi‑tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Benefits

• Associate discount.
• Employee Assistance Program (EAP).
• Smoking cessation.
• Bereavement.
• 401(k) associate contributions.
• Child care & cell phone discounts.
• Pet & legal insurance.
• Credit union.
• Referral bonuses.
• 401(k) match (for those meeting service or hours requirements).
• Medical/dental/vision coverage.
• Health savings account (HSA).
• Health care FSA.
• Life insurance.
• Short/long term disability.
• Paid parental leave.
• Paid holidays/vacation/sick.
• Auto/home insurance discounts.
• Scholarship program.
• Adoption assistance.

Pay

Starting pay range: USD $14.50 to $15.00 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.