Merchandise Associate

About the role

Join TJ Maxx, part of the TJX Companies family, a Fortune 100 off‑price retailer. In this position you will deliver a highly satisfied customer experience, maintain a clean and organized store environment, and support various store operations.

Responsibilities

• Engage and interact with all customers, embodying customer experience principles and philosophy.
• Maintain a clean and organized store environment and adhere to all operational, merchandise, and loss‑prevention standards.
• Cross‑train to work in multiple areas of the store to support business needs.
• Model established customer experience practices with internal and external customers.
• Support and embody a positive store culture through honesty, integrity, and respect.
• Accurately ring customer purchases/returns and count change back to customers according to established procedures.
• Promote credit and loyalty programs.
• Maintain and uphold merchandising philosophy, following established procedures and standards.
• Process and prepare merchandise for the sales floor following company procedures.
• Initiate and participate in store recovery throughout the day.
• Maintain organizational, cleanliness, and recovery standards for the sales floor and assist with overall store cleanliness.
• Provide and accept recognition and constructive feedback.
• Adhere to all labor laws, policies, and procedures.
• Support and participate in store shrink‑reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capability to multi‑task.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Capability to lift heavy objects with or without reasonable accommodation.
• Effective teamwork with peers and supervisors.
• Retail customer experience preferred.

Benefits

• Associate discount.
• Employee Assistance Program (EAP).
• Smoking cessation support.
• Bereavement assistance.
• 401(k) with associate contributions.
• Child care and cell phone discounts.
• Pet and legal insurance.
• Credit union membership.
• Referral bonuses.
• 401(k) match (for eligible employees).
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and health care Flexible Spending Account (FSA).
• Life insurance.
• Short‑ and long‑term disability.
• Paid parental leave.
• Paid holidays, vacation, and sick leave.
• Auto and home insurance discounts.
• Scholarship program.
• Adoption assistance.

Pay

This position has a starting pay range of USD $14.50 to $15.00 per hour. Actual starting pay is determined by factors such as relevant skills, qualifications, and experience.