Merchandise Associate

About the role

Marshalls at TJX Companies offers a vibrant, diverse environment where employees can grow, collaborate, and develop across global Home Offices, Distribution Centers, and Retail Stores (TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx). As part of a Fortune 100 off‑price retailer, you’ll help deliver a highly satisfied customer experience while maintaining a clean, organized store.

Responsibilities

• Engage and interact with all customers, embodying customer experience principles and philosophy.
• Maintain a clean and organized store environment and adhere to operational, merchandise, and loss‑prevention standards.
• Cross‑train in multiple store areas to support business needs.
• Role‑model established customer experience practices with internal and external customers.
• Support a positive store culture through honesty, integrity, and respect.
• Accurately ring purchases/returns and count change according to procedures.
• Promote credit and loyalty programs.
• Uphold merchandising philosophy and follow established merchandising procedures and standards.
• Process and prepare merchandise for the sales floor following company procedures.
• Initiate and participate in store recovery throughout the day.
• Maintain organizational, cleanliness, and recovery standards for the sales floor and assist with overall store cleanliness.
• Provide and accept recognition and constructive feedback.
• Adhere to labor laws, policies, and procedures.
• Support and participate in store shrink‑reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Ability to multi‑task and adapt to changes or unexpected situations.
• Capability to lift heavy objects with or without reasonable accommodation.
• Effective teamwork with peers and supervisors.
• Retail customer experience preferred.

Benefits

• Associate discount.
• Employee Assistance Program (EAP).
• Smoking cessation support.
• Bereavement assistance.
• 401(k) with associate contributions.
• Child care and cell phone discounts.
• Pet and legal insurance.
• Credit union membership.
• Referral bonuses.
• 401(k) match (for eligible employees).
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and health care FSA.
• Life insurance.
• Short‑ and long‑term disability.
• Paid parental leave.
• Paid holidays, vacation, and sick leave.
• Auto and home insurance discounts.
• Scholarship program.
• Adoption assistance.

Pay

Starting pay range: $13.00 – $13.50 per hour (actual starting pay determined by skills, qualifications, and experience).