Merchandise Associate

Responsible for

• Delivering a highly satisfied customer experience
• Engaging and interacting with all customers
• Embodying customer experience principles and philosophy
• Maintaining a clean and organized store environment
• Adhering to all operational, merchandise, and loss prevention standards
• May be cross-trained to work in multiple areas of the store

Role Models

• Established customer experience practices with internal and external customers
• Supports and embodies a positive store culture
• Models honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy
• Processes and prepares merchandise for the sales floor
• Initiates and participates in store recovery
• Maintains all organizational, cleanliness, and recovery standards
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Maintains a safe environment

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Pay

• Competitive salary and benefits package

Schedule

• Flexible schedule to support business needs