merchandise associate

About the role

Marshalls at TJX Companies offers a vibrant, diverse environment where collaboration and personal development are prioritized. As part of a Fortune 100 off‑price retailer, you’ll work in one of our global Home Offices, Distribution Centers, or Retail Stores (TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx) and have abundant opportunities to learn, thrive, and make an impact.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with all customers and maintaining a clean, organized store environment.
• Adhere to all operational, merchandise, and loss‑prevention standards.
• Cross‑train to work in multiple areas of the store to support business needs.
• Role‑model established customer‑experience practices with internal and external customers.
• Support and embody a positive store culture through honesty, integrity, and respect.
• Accurately ring customer purchases/returns and count change back to the customer according to established procedures.
• Promote credit and loyalty programs.
• Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
• Process and prepare merchandise for the sales floor following company procedures and standards.
• Initiate and participate in store recovery as needed throughout the day.
• Maintain all organizational, cleanliness, and recovery standards for the sales floor and assist with overall store cleanliness.
• Provide and accept recognition and constructive feedback.
• Adhere to all labor laws, policies, and procedures.
• Support and participate in store shrink‑reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capability to multi‑task.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Capability of lifting heavy objects with or without reasonable accommodation.
• Effective teamwork with peers and supervisors.
• Retail customer‑experience background preferred.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement assistance
• 401(k) associate contributions
• Child‑care and cell‑phone discounts
• Pet and legal insurance options
• Credit union membership
• Referral bonuses
• For employees meeting service or hours requirements:
  • 401(k) match
  • Medical, dental, and vision coverage
  • Health Savings Account (HSA)
  • Health care Flexible Spending Account (FSA)
  • Life insurance
  • Short‑ and long‑term disability
  • Paid parental leave
  • Paid holidays, vacation, and sick leave
  • Auto and home insurance discounts
  • Scholarship program
  • Adoption assistance

Pay

This position has a starting pay range of $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.