Merchandise Associate

About the role

At TJ Maxx, part of the TJX Companies family, you’ll join a vibrant team that embraces diversity, fosters collaboration, and prioritizes development. The position involves delivering a highly satisfied customer experience, maintaining a clean and organized store environment, and adhering to operational, merchandise, and loss‑prevention standards.

Responsibilities

• Deliver a highly satisfied customer experience by engaging and interacting with all customers and embodying customer experience principles.
• Role‑model established customer experience practices with internal and external customers.
• Support and embody a positive store culture through honesty, integrity, and respect.
• Accurately ring customer purchases/returns and count change back to the customer according to established procedures.
• Promote credit and loyalty programs.
• Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
• Process and prepare merchandise for the sales floor following company procedures and standards.
• Initiate and participate in store recovery throughout the day.
• Maintain all organizational, cleanliness, and recovery standards for the sales floor and assist with overall store cleanliness.
• Provide and accept recognition and constructive feedback.
• Adhere to all labor laws, policies, and procedures.
• Support and participate in store shrink‑reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capability to multi‑task.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Capability of lifting heavy objects with or without reasonable accommodation.
• Effective teamwork with peers and supervisors.
• Retail customer experience preferred.

Benefits

• Associate discount.
• Employee Assistance Program (EAP).
• Smoking cessation support.
• Bereavement assistance.
• 401(k) with associate contributions.
• Child care and cell phone discounts.
• Pet and legal insurance.
• Credit union membership.
• Referral bonuses.
• 401(k) match (for eligible employees).
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and health care Flexible Spending Account (FSA).
• Life insurance.
• Short‑ and long‑term disability.
• Paid parental leave.
• Paid holidays, vacation, and sick leave.
• Auto and home insurance discounts.
• Scholarship program.
• Adoption assistance.

Pay

Starting pay range: USD $13.00 to $13.50 per hour. Actual starting pay is determined by factors such as relevant skills, qualifications, and experience.

Schedule

Flexible schedule required to support business needs.