Merchandise Associate

About the role

Responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, embodying customer‑experience principles, and maintaining a clean and organized store environment. The role adheres to operational, merchandise, and loss‑prevention standards and may be cross‑trained to work in multiple areas of the store to support business needs.

Responsibilities

• Role‑model established customer‑experience practices with internal and external customers.
• Support and embody a positive store culture through honesty, integrity, and respect.
• Accurately ring customer purchases/returns and count change back to the customer according to established operating procedures.
• Promote credit and loyalty programs.
• Maintain and uphold merchandising philosophy, following established merchandising procedures and standards.
• Process and prepare merchandise for the sales floor following company procedures and standards.
• Initiate and participate in store recovery as needed throughout the day.
• Maintain all organizational, cleanliness, and recovery standards for the sales floor and assist with overall store cleanliness.
• Provide and accept recognition and constructive feedback.
• Adhere to all labor laws, policies, and procedures.
• Support and participate in store shrink‑reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Other duties as assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi‑tasking.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement assistance
• 401(k) associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match (for eligible employees)
• Medical, dental, and vision coverage
• Health Savings Account (HSA)
• Health Care Flexible Spending Account (FSA)
• Life insurance
• Short‑ and long‑term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

Pay

This position has a starting pay range of $13.50 to $14.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Schedule

Flexible schedule to support business needs.