Merchandise Associate

About the role

Job Description Opportunity: Grow Your Career

Responsibilities

• Delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment.
• Adhering to all operational, merchandise, and loss prevention standards.
• Being cross-trained to work in multiple areas of the store in order to support the needs of the business.
• Role modeling established customer experience practices with internal and external customers.
• Supporting and embodying a positive store culture through honesty, integrity, and respect.
• Accurately ringing customer purchases/returns and counting change back to customer according to established operating procedures.
• Promoting credit and loyalty programs.
• Maintaining and upholding merchandising philosophy and following established merchandising procedures and standards.
• Accurately processing and preparing merchandise for the sales floor following company procedures and standards.
• Initiating and participating in store recovery as needed throughout the day.
• Maintaining all organizational, cleanliness, and recovery standards for the sales floor and participating in the maintenance/cleanliness of the entire store.
• Providing and accepting recognition and constructive feedback.
• Adhering to all labor laws, policies, and procedures.
• Supporting and participating in store shrink reduction goals and programs.
• Participating in safety awareness and maintaining a safe environment.
• Performing other duties as assigned.

Requirements

• Possesses excellent customer service skills.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi‑tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match (for those meeting service or hours requirements)
• Medical/dental/vision (for those meeting service or hours requirements)
• HSA (for those meeting service or hours requirements)
• Health care FSA (for those meeting service or hours requirements)
• Life insurance (for those meeting service or hours requirements)
• Short/long term disability (for those meeting service or hours requirements)
• Paid parental leave (for those meeting service or hours requirements)
• Paid holidays/vacation/sick (for those meeting service or hours requirements)
• Auto/home insurance discounts (for those meeting service or hours requirements)
• Scholarship program (for those meeting service or hours requirements)
• Adoption assistance (for those meeting service or hours requirements)

Pay

This position has a starting pay range of USD $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Schedule

Able to work a flexible schedule to support business needs.