Mercedes-Benz Parts Specialist

About the role

Euro Motorcars Devon Your expertise keeps the entire operation moving. The right part. The right information. The right time. At Euro Motorcars Devon, our Parts Department plays a critical role in technician productivity, customer satisfaction, and dealership performance. We’re looking for an experienced Parts Specialist who brings accuracy, urgency, and ownership to the counter. Someone who can solve problems, anticipate needs, and deliver the level of service customers expect from a Mercedes-Benz dealership. If you take pride in knowing your business, supporting your team, and keeping a busy shop moving, we want to meet you. The Opportunity You’ll work directly with technicians, service advisors, wholesale accounts, and retail customers, managing parts requests from initial lookup through final delivery. Your knowledge and follow-through will help reduce downtime, build customer trust, and drive repeat business.

Responsibilities

• Accurate parts identification: Use electronic catalogs, vehicle information, and repair estimates to identify the correct parts and provide reliable pricing.
• Complete order management: Handle quotes, orders, invoicing, and fulfillment with accuracy and timely follow-through.
• Shop support: Respond promptly to technician and service advisor requests, helping keep repairs progressing and ensuring parts are billed correctly to repair orders.
• Customer relationships: Provide professional, knowledgeable service to retail customers, wholesale accounts, and collision repair facilities.
• Proactive communication: Keep customers and staff informed about availability, backorders, delivery timing, and order status.
• Parts sourcing: Locate unavailable parts through appropriate sources and coordinate urgent orders with the Parts Manager.
• Inventory accuracy: Perform weekly bin checks, address discrepancies, and maintain organized, accurately stocked locations.
• Order fulfillment: Pull and prepare parts for shipment, delivery, or pickup, verifying accuracy before they leave the department.
• Payment processing: Collect retail payments and obtain required credit authorizations.
• Team performance: Stay engaged, recognize where help is needed, and contribute to a department built on accountability and teamwork.

Requirements

• Automotive parts experience; five or more years preferred.
• Mercedes-Benz Or Other Luxury Dealership Experience Is a Plus.
• Confidence using electronic parts catalogs and dealership computer systems.
• Strong attention to detail when reviewing part numbers, repair estimates, pricing, and invoices.
• The ability to prioritize competing requests and maintain accuracy in a busy environment.
• Clear communication, professional customer service, and dependable follow-through.
• A practical understanding of pricing, discounts, and basic business math.
• A team-first attitude and a willingness to take responsibility for your work.
• High school diploma or equivalent.

Benefits

• Medical and dental benefits
• 401(k) plan
• Paid time off and vacation
• Paid training and opportunities for growth
• Employee vehicle purchase plans
• Discounts on products and services
• Health and wellness benefits