Mercedes-Benz North Orlando - Experienced Sales Associate

About the role

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.

Responsibilities

• Sell with Confidence. Grow with AutoNation.
• Help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
• Provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Drive to set and achieve targeted goals
• Prior sales experience, retail preferred
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Qualifications

• Strong communication and interpersonal skills
• A desire to help people and exceed expectations

Skills

• Customer service experience
• Technology proficiency

Benefits

• Competitive compensation and 401k matching
• Health, dental, vision insurance plans
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• YouDecide, a website with offers from top providers and retailers
• Partnership with cancer charities nationwide

Pay

Competitive compensation and 401k matching

Schedule

Flexible schedule to accommodate customer needs

Benefits

• Health, dental, vision insurance plans
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• YouDecide, a website with offers from top providers and retailers
• Partnership with cancer charities nationwide

Why AutoNation?

• Strong moral compass and respectful treatment of associates
• Exciting benefits and perks including insurance plans, discounts, and charitable contributions
• Opportunities for career growth and advancement
• Commitment to making a positive impact in the community through initiatives like DRV PNK