Menu Design and Development Specialist

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. Every solution is backed by real humans who care about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Summer 2026) and top-rated by Capterra users, SpotOn has also been awarded Great Places to Work and Built In’s Best Workplaces for multiple years running.

We move fast, care hard, and fight for independent restaurant operators to do what they love. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

Responsibilities

• Lead advanced client consultations to gather requirements and provide expert POS guidance.
• Design and implement complex menu configurations and backend system updates.
• Ensure data integrity and consistent naming conventions across integrated software platforms.
• Troubleshoot and resolve complex software and configuration issues, escalating as needed.
• Maintain accuracy across all software integrations and updates.
• Demonstrate mastery of Menu Team processes, standards, and best practices.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences.
• Manage and prioritize escalated tickets, providing timely, high-quality resolutions.
• Partner with Account Executives and Sales Managers to ensure process compliance and system alignment.
• Mentor and train Level 1 specialists, supporting their technical development and performance growth.
• Contribute to documentation, process improvements, and workflow optimization initiatives.
• Deliver high-quality, accurate work by adhering to documented processes, including SOPs, SLAs, and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Requirements

• Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting.
• Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations.
• Calm and effective under pressure, with excellent organizational and prioritization skills.
• Exceptional written and verbal communication; multilingual ability is a plus.
• Proven success in client-facing consultation and technical implementation roles.
• Deep understanding of restaurant operations, menu design, and technology integration.
• Experience managing multiple client projects simultaneously.
• Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support).
• Experience mentoring junior specialists or onboarding new team members.
• Familiarity with POS software systems, third-party integrations (e.g., delivery platforms), and system architecture.
• Background in the restaurant or hospitality industry strongly preferred.

Qualifications

• 2+ years of professional experience in customer success or related roles.
• Experience in fintech or SaaS environments preferred.
• High school diploma or GED required.
• Associate degree in Hospitality Management, Business Administration, Information Technology, or related field preferred. An equivalent combination of education and experience may be considered.
• Fluent in English (written and verbal). Additional languages are preferred but not required.

Benefits

• Medical, dental, and vision insurance.
• 401k with company match.
• Paid vacation, 10 company holidays, sick time, and volunteer time off.
• Employee Resource Groups to build community and inclusion at work.
• Monthly cell phone and internet stipend.
• Tuition reimbursement for up to $2,000 per calendar year for professional development.

Pay

Base pay range starts at $19.00–$25.00 per hour. Offers will reflect the candidate’s location and experience.