Mentor

About the Role

Mentors are responsible for mentoring Debt Counselors and/or Support Staff providing services on ConServe contracts and meeting or exceeding assigned goals. Develops, trains, and evaluates performance and fulfillment of responsibilities of staff. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment.

Responsibilities

Essential Duties

• Work a regular portfolio of accounts which may include Route Maintenance & Skip-Tracing.
• Lead by example including achieving and exceeding goals.
• Provide encouragement and share knowledge with staff.
• Provide one-on-one training with staff.
• Conduct group training as necessary.
• Adhering to ConServe and contractual