Mental Health Support Specialist

Core Duties

• Facilitate progress toward client goals
• Provide coaching and counseling
• Identify triggers and develop symptom management strategies and coping skills
• Develop natural supports and encourage community integration
• Mitigate barriers and work toward independence
• Enhance quality of life
• Encourage activities of daily living
• Support organizing and adherence to schedules and routines
• Monitor physical health and encourage healthy practices
• Advocate for and assist clients in accessing community resources
• Transport clients according to program expectations or as included in their service plan
• Administer medications in compliance with the Medication Management Program (Housing and Outreach)
• Contact clients as needed in cases of agency closures, unexpected absences, and/or as assigned

Professional Responsibilities

• Communicate in a timely manner with team of care providers
• Follow through with a consistent schedule and adherence to deadlines
• Achieve expected billable weekly client contact hours
• Complete all paperwork as assigned by supervisor
• Meet with supervisor weekly
• Establish and maintain a consistent schedule with clients and negotiate needed adjustments
• Treat all clients and colleagues with dignity and respect
• Prompt, professional, and responsive communication with clients, fellow staff, supervisor, collateral agencies – in-person, telephonic, electronic, written missive
• Follow all agency policies and procedures
• Maintain an Outlook calendar, reflecting all appointments and availability
• Dress, personal appearance, and manner of behavior must reflect a professional image
• Maintain confidentiality and HIPAA guidelines

Direct Supervisor

The supervisory structure of each department is unique. The MHSS will be assigned a direct supervisor by the department’s Program Manager, or they will report to the first existing position within their assigned department in the order below.

Senior Mental Health Support Specialist
Program Assistant Manager
Program Manager

Key Skills

• Ability to work and engage with a wide variety of people
• Problem solving
• Active listening
• Ability to work independently and collaboratively
• Adaptability
• Ability to meet deadlines
• Writing
• Basic Microsoft Office, SharePoint, OneDrive competencies

Qualifications

• Required:
• High school diploma or equivalent
• 1+ years of human service experience
• Pass multiple background checks, including but not limited to dependent adult/child abuse and criminal background check and driving records check
• Maintain valid driver’s license and reliable, privately insured car, as well as insurability with agency insurance requirements
• Must be available to work a minimum of 4 hours at a time and 12 hours a week

Benefits

• $200 Sign-on Bonus (paid after successful completion of probationary period)
• $500-$750 Referral Bonus (paid after successful completion of referred staff’s probation period)
• Competitive Benefits Package including, but not limited to:
• Insurance* - Health, Dental, Vision
• PTO* - Vacation, Sick Time, Personal Day
• Holiday Pay
• Employee Assistance Program (EAP)
• IRA
• Mileage Reimbursement
• Staff Development & Training
• Full-time benefit