Mental Health Specialist II

About the role

You'll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs. With services across the country, our team is united by a shared commitment to making a real difference - one person, one voice, one choice at a time.

Responsibilities

• Provide direct support to individuals with intensive behavioral and mental health needs, while using person‑centered approaches focused on safety, skill‑building, and positive engagement.
• Support individuals in accordance with behavior support plans, treatment plans, crisis-prevention strategies, de-escalation techniques, and manual restraint procedures as trained.
• Maintain a clean, safe, structured living environment; assist with daily living skills, household cleaning tasks, activities, transportation, and community engagement.
• Accurately document services, behavioral observations, health concerns, and program activities using electronic systems (T‑logs, Therap, health tracking).
• Monitor behavioral changes, identify escalation indicators, and communicate proactively with supervisors and team members during crisis or safety situations.
• Support family and personal contacts, assist with appointments, medication administration tasks (as allowed), and follow all medical and nutrition plans.
• Participate in team meetings, provide feedback on individuals’ needs, and assist in training new staff while modeling positive, professional behavior.
• Maintain home safety, follow emergency procedures, and ensure compliance with protocols and individual support plans.

Qualifications

• High school diploma or GED
• 3 years minimum of experience working with individuals with chronic and severe mental illness or a degree in a mental-health‑related field
• Must be at least 18 years of age; some programs require employees to be 21 years of age or older
• Valid driver’s license and proof of auto insurance
• Basic computer skills and ability to use electronic documentation systems

Skills & Abilities

• Follow behavior support plans, treatment plans, functional assessments, and person-centered plans
• Use crisis prevention, de-escalation, redirection, and manual restraints as trained
• Communicate clearly and professionally in writing and verbally, including documentation
• Work effectively in crisis situations and exercise sound judgment
• Collaborate with team members and external partners (case managers, law enforcement, mental health professionals)
• Demonstrate strong problem-solving, consistency, time-management, and independent prioritization skills

Physical Requirements

• Ability to lift up to 50 lbs
• Ability to stand and walk for extended periods
• Ability to safely manage physically demanding situations

Pay

Starting Fixed Wage: $24 hr.

Schedule

Variety of schedules available (All persons in this position should be prepared to work some weekend shifts and holidays.)

Benefits

• Comprehensive Benefits: Medical, Vision, Dental Insurance (for FT employees), Supplemental Insurance, Life Insurance, and more!
• Retirement Savings: 401(k) with up to a 3% employer match
• Paid Time Off that increases with tenure; Including PTO Donation options
• Employee Perks: National Brand Discounts, Employee Referral Program, and access to Tapcheck (get 50% of your pay before payday)
• Growth & Development: Access to career growth opportunities, paid training, and mentorship
• Mileage Reimbursement for travel
• Paid Training and Orientation: Training provided to ensure you’re equipped to handle challenging behaviors.