Mental Health Counselor

About the role

WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships.

Responsibilities

• Provide telephonic health coaching based on participants' completed health risk appraisal and stage of change. Specialize in areas of Mental Health, including depression, anxiety, and stress.
• Utilize participant-centered coaching methodologies and/or theories to improve healthy lifestyle behaviors, long-term health outcomes, and quality of life.
• Give assessment of low, medium, and high modifiable risk areas.
• Utilize Motivational Interviewing techniques to foster behavioral change.
• Absorb participants' progress through long and short-term goal setting, using a myriad of health suggestions and resources.
• Participate in collective record keeping which allows for continuity to exist between multiple health coaching sessions.
• Maintain specified health credentialing, including certification and ongoing continuing education.
• Ensure all activities are member-focused and individualized, resulting in personalized attention to each patient's unique needs.
• Integrate clinical and psychosocial information for case identification and individual patient assessment to develop action-oriented and time-specific planning and implementation of appropriate interventions.
• Effectively communicate with patients and their families to provide them with a better understanding of their health, health care benefits, and health care system.
• Perform other, varied job-related duties as assigned.

Qualifications, Skills, and Experience

• Master’s Degree in Counseling, Psychology, Social Work, or other mental health discipline
• Minimum of 2 years of experience in mental health field providing clinical services
• Independent licensure (LMHC, LCSW) preferred but not required
• Successful completion of a background check and drug screen is required
• Excellent written and verbal communication skills as well as strong telephonic relationship building skills
• Able to work with a collaborative team to meet participant needs
• Able to work nontraditional hours to coach across multiple time zones
• If not already certified, must achieve (and maintain) a nationally recognized certification within 12 months of full-time employment i.e.: NCC or Board Certified Coach

Preferred

• Previous telephonic coaching experience
• Candidates fluent in Spanish are encouraged to apply