Mental Health Clinical Wellbeing Specialist - Remote in California

Primary Responsibilities

• Engage individually with members to clinically and holistically assess the reason for call and presenting needs including issues impacting the individual's personal wellbeing, emotional and physical health, and personal safety
• Genuine passion for improving a member's behavioral health experience, supporting adults, youth, and families
• Provides services for adults, youth and families via inbound and outbound phone queues, inbound chats, and additional communications
• Anticipates member needs and proactively identifies solutions
• Conduct thorough assessment of risk of harm to self, or others; assist with safety planning and coordinating services with emergency personnel and hospital staff through consultation with other licensed staff in order to access appropriate level of care and ongoing support
• Career management services through review and evaluation of inpatient and outpatient behavioral health treatments for medical necessity, emergency status, and quality of care
• Telephonic, digital chat, and/or digital messaging for member interaction
• Coordination and facilitation of the response to high-risk situations through consultation with licensed staff

Required Qualifications

• Licensed Mental Health Clinician with a Master's degree in psychology, social work, counseling or marriage, or family counseling, or related mental health discipline
• Active, unrestricted independent clinical license in the state of California
• Ability to work any of our 8.5-hour shift schedules during our normal business hours of Monday-Friday 6:45am - 7:15pm CST. It may be necessary, given the business need, to work occasional overtime
• Designated workspace and access to secure high-speed internet via cable/DSL in home
• Permanent residence in the state of California

Preferred Qualifications

• 2+ years of child and family experience
• Experience supporting members in an inbound call center
• Proven solid written, verbal and interpersonal skills. Able to use various computer applications and move through computer screens while talking with members
• Proven ability to build rapport, assess and address risk, and develop goals with members in a telephonic and/or online
• Proven ability to work with a culturally and geographically diverse population
• Proven ability to address a variety of problems and issues as presented by members
• Proven ability to work flexibly and creatively with other professional team members