Men's and Camo Apparel Team Lead

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in one of the store’s departments, covering merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

Responsibilities

• Supports the GSM/DM in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provides daily direction to associates within the department.
• Prepares and executes to-do/task lists.
• Implements all merchandising directives (e.g., “Top 25 list,” “Extreme Savings” items) and maintains plan-o-grams as set by the Corporate Office.
• Ensures a pleasant and productive shopping experience for all customers.
• Assists the GSM/DM and Human Resources Manager in staffing the department with service-oriented associates; participates in interviewing, training, scheduling, and performance appraisals.
• Coaches and motivates associates to promote positive customer relations and a productive team environment.
• Resolves customer and associate concerns with the GSM/DM and HR Manager.
• Maintains high personal customer service standards; achieves above-average customer service results (e.g., surveys, secret shops).
• Serves as a product expert through ongoing training and conducts product demonstrations for staff.
• Assists the GSM/DM with special events, pricing/UPC integrity, assortment planning, inventory accuracy, and display/signing/pricing of advertised items.
• Carries out supervisory responsibilities in accordance with company policies and applicable laws, including training, performance evaluation, and maintaining a harassment-free workplace.
• Delivers a legendary customer experience by:
  • Identifying and evaluating customer needs.
  • Making product recommendations based on analysis.
  • Promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
• Performs all other duties as assigned.

Requirements

• High School Diploma or equivalent (minimum).
• 2 to 4 years of retail sales experience.
• Supervisory experience is a plus.

Skills

• Ability to calculate figures such as discounts, commissions, and percentages.
• Proficiency in reading and analyzing reports.
• Effective communication with managers, associates, customers, and the public.
• Experience conducting meetings and presentations.
• Proficiency with PC-based word processing, spreadsheets, database management, and electronic point-of-sale/inventory systems.
• Strong interpersonal skills; ability to build and maintain effective working relationships.

Physical Requirements

• Constantly stand and/or walk during shift.
• Occasionally ascend or descend ladders, stairs, or ramps.
• Constantly communicate with others to exchange information.
• Occasionally repeat motions involving wrists, hands, and/or fingers.
• Occasionally operate machinery, power tools, or motor vehicles/heavy equipment.
• Light work: constantly move objects up to 20 pounds; occasionally lift up to 100 pounds or more (team lift as needed).
• Occasionally work in tight/confined spaces or noisy environments.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account and Flexible Spending Account.
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• Additional benefits available.