Membership Trainee

About the role

The YMCA of the Suncoast is seeking a Member Services Representative to enhance customer service and create a welcoming environment for members and guests.

Responsibilities

• Within 60 days of hire date, complete all requirements of Member Specialist I Position.
• Relationship building activities:
• Create a warm and welcoming environment.
• Educate members and prospective members about the services the YMCA offers and further connect them to the YMCA.
• Introduce yourself to all members and get to know each member's name as well as members to each other.
• Introduce others of similar interest.
• Thank members for allowing us to serve them.
• Assisting members and prospective members at welcome desk:
• Receipting into Active all new memberships.
• Enter financial and payment information into Active.
• Make Photo ID cards for all YMCA facility members.
• Congducting tours of the facility in order to assess members' needs.
• Doing all necessary and required follow-up on tours conducted.
• Assisting with reservations for all wellness center orientations.
• Handling all phone inquiries regarding membership and program information.
• Inputting into Active all program registrations through receipting.
• Aiding members with all program questions and inquiries.
• Filing all necessary paperwork as required.
• Performing various clerical duties:
• Help develop and participate in Member Appreciation/Retention activities.
• Assist with annual membership data audit.
• Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Keep supplies organized, maintain and clean facility and care for equipment.

Requirements

• Must be a minimum of 17 years of age.
• High school graduate or equivalent required.
• College degree with emphasis in Marketing or Communications preferred.
• At least 1-year previous customer service experience required.
• Broad overview of the YMCA as it operates as a local, national and international movement preferred.
• Must have completed Intro to Y's Cause & Culture, Ys Way to Service & Engagement, and I Hear You: Service with CARE trainings.
• Must be working towards meeting the criteria of the Member Specialist I position within 60 days of hire date. This includes Foundations of Listen First with Listen First Skills Assessment, Get SMART, Three Keys to Successful Family Engagement, Living our Cause for Frontline Leaders, Cause Driven Tour Workshop with Post Workshop Evaluation and Active.net Skills Assessment.
• CPR, AED and First Aid certification preferred.