Membership Specialist- Spanish Speaking Preferred

About the Role

The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. This role is responsible for driving potential members into the gym, delivering industry-leading customer service, and exceeding personal revenue targets through both internal and external prospecting.

Responsibilities

• Lead Generation & Appointment Booking
  • Conduct daily external marketing, promotions, and prospecting, including off-site activities such as distributing passes, building relationships with local merchants, and branding events to generate leads (a lead is a non-member’s name and contact information).
  • Perform internal marketing and prospecting, including collecting leads at the point of enrollment and from the current member base through relationship building and referral tables.
  • Book membership appointments through productive phone activities and meet or exceed monthly appointment goals.
  • Ensure appointments translate into enough guests to meet or exceed monthly guest goals.
• Guest Touring, Membership Presentations, & Personal Production
  • Provide the “Fitness Tour” to 100% of guests, aiming to enroll 50% of guests on a membership and 25% with Personal Training.
  • Use the company-approved presentation when presenting membership options to non-members.
  • Ensure each new member meets a manager before completing the sales process, with a goal of 50% closing of guests.
  • Meet or exceed monthly financial goals for New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT), and New Electronic Funds Transfer Sets (EFT).
  • Hold sales drivers accountable for meeting or exceeding required sales behaviors that deliver key metrics set by management.
  • Maintain integrity of each sale by attaching supporting documents and signatures (e.g., corporate-approved specials, discounts) with each agreement.
• Customer Service
  • Follow up with enrolled members to ensure expectations are exceeded.
  • Provide the highest level of customer service when interacting with guests.
  • Assist in maintaining a clean and operational facility.
  • Attempt to save members requesting cancellation; if unsuccessful, involve a manager to sign off on the cancellation.
• Miscellaneous
  • Attend mandatory monthly “All Team Meetings” and “Daily Production Meetings.”
  • Adhere to the uniform policy: UFC Gym Black Polo, long dress slacks (black, blue, or khaki) or jeans (blue or black) in good condition, dress shoes or casual dress shoes. No athletic shoes, hoodies, sweatshirts, or hats.
  • Record time worked using the company check-in system; punch out for lunch within 5 hours. Working off the clock is not permitted. Submit adjustment forms for missed punches.

Requirements

• In-depth knowledge of sales practices and techniques.
• General understanding of the fitness industry.
• Proficiency with computers.
• Excellent interpersonal and customer service skills.
• Independent, self-starter with strong organizational skills.
• Team player mentality.
• High school diploma or GED required.
• Must complete company sales training and orientation program.
• 1-2 years of sales experience preferred.
• Spanish-speaking preferred.

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts

Schedule

• Schedules are set a month in advance and approved by the General Manager.
• Must be available to work weekends and holidays.
• Requests for days off must be submitted in writing; exceptions may be made by the General Manager.