Membership Specialist

Essential Duties & Responsibilities

• Lead Generation & Appointment Booking
• External marketing, promotions and prospecting
• Internal marketing and prospecting
• Book membership appointments through productive phone activities
• Ensure appointments translate into enough guests

Guest Touring, Membership Presentations, & Personal Production

• Present the “Fitness Tour” to 100% of guests
• Use the company approved presentation when presenting membership options
• Ensure each new member meets a manager before completing the sales process
• Ensure Personal Sales Room Financial goals are met or exceeded

Customer Service

• Follow up with members that have enrolled
• Provide the highest level of customer service possible
• Absorb responsibility for saving members from canceling their membership

Miscellaneous Sales

• Schedule: Schedules are set a month in advance and given during the first week of each month
• Work Weekends and Holidays
• Requests for days off must be given in writing

Required Qualifications

• In-depth knowledge of sales practices and techniques
• General understanding of Fitness Industry
• Ability to work with computers
• Good interpersonal communication skills
• Excellent customer service skills
• Independent, self-starter with strong organizational skills
• Must be a team player
• Minimum certifications/educational level: High school degree or GED required
• Must complete company sales training and orientation program
• Minimum experience: 1-2 years sales experience preferred